At Paws & Puzzles, we want every order to reach you (and your furry friends 🐾) without any hassle.

If something doesn't work out, our return process is simple and stress-free — your satisfaction is our priority.

- Shipping -

We offer free shipping on all orders to Canada and the USA.

Orders are typically delivered within 6 to 12 business days from the date of purchase. Once your order has shipped, you will receive a confirmation email with your tracking information.

- Returns -

We want you and your pet to be completely happy with your purchase. If you're not satisfied, we accept returns under the following conditions:

- The return request must be made within 14 days of receiving your order

- The item must be in its original packaging, unused and undamaged

To initiate a return, please contact us at our contact page with your order number and reason for return. We'll take care of the rest.

Questions?

Don't hesitate to reach out — we're happy to help. 🐾